Right of withdrawal

14-day right of withdrawal

A consumer may withdraw from a distance contract within 14 days without giving a reason. The period starts on the day the goods come into your possession or that of a person you have named.

To exercise the right, send us an unambiguous statement by email within the period. You may use the model withdrawal form annexed to Latvian Cabinet Regulation No. 255, but you are not obliged to.

The deadline is met if the statement is sent before the 14 days expire, even if the goods are returned later.

When the right does not apply

The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. In practice this means configurations outside the standard offering — for example a non-standard size or a specially ordered fabric.

If your order falls under this exception, we tell you before the order is confirmed and you confirm it separately. Once production has started, such an order can no longer be withdrawn without cause.

For standard configurations available in the catalogue, the right of withdrawal applies in full.

Returning the goods

The goods must be returned without undue delay and no later than 14 days after the withdrawal statement was sent.

Please return the item complete and, if possible, in its original packaging. Furniture is bulky, so contact us before shipping — we will agree on how to return it.

The direct cost of returning the goods is borne by the consumer, except where the goods are damaged, non-conforming or delivered in error.

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Refund

We refund the amount paid no later than 14 days from the day we receive the withdrawal statement. We may withhold the refund until we have received the goods or evidence that they have been sent back.

The refund is made using the same means of payment you used, unless you have agreed otherwise. The refund costs you nothing.

We also refund the standard delivery charge received. If you chose a more expensive delivery method than the standard one we offer, the difference is not refunded.

If the goods are damaged or non-conforming

This section covers withdrawal without cause. If the goods are damaged, incomplete or do not match the order, the statutory conformity guarantee applies: within two years of receipt you may request repair or replacement, or, where that is impossible or disproportionate, a price reduction or cancellation of the contract.

In that case we cover the cost of return.

If we cannot reach an agreement

Submit a complaint in writing to our email address; we reply within 15 working days.

If the outcome does not satisfy you, you may turn to the Consumer Rights Protection Centre (ptac.gov.lv) or use the European Commission’s dispute resolution platform (ec.europa.eu/consumers/odr).