Delivery and payment

Payment

All prices on the website are in euros (EUR) and include value-added tax (VAT 21%). The price on the product page corresponds to the configuration selected at that moment. Available payment methods are displayed in the order placement step before confirming the purchase. For custom-made items, an advance payment (or full payment) is required to confirm the order and begin production. The amount of the advance payment and the deadline for the remaining balance are specified in the order invoice or confirmation.

Manufacturing

All beds and nursery furniture are handmade to individual order. The standard manufacturing time is 1–3 weeks from the moment the advance payment is received. Weekends and official holidays are not included in the manufacturing period. If the deadline changes during the production process, we will contact you as soon as this becomes known and offer a new delivery time or order cancellation with a full refund of the amount paid.

Delivery and costs

We provide free delivery for beds and furniture to all EU and EEA countries:

• Countries with free delivery: Albania, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Croatia, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal (excluding Azores and Madeira), Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, and Melilla), Sweden, Switzerland, United Kingdom.
• Fixed delivery fee (80 €): Cyprus, Malta.
• Courier services: Within Europe, delivery is provided by DHL, FedEx, or TNT. Outside Europe – primarily UPS.
• Delivery method and restrictions: Delivery is provided to the outer door of the building (or to a location where the courier vehicle can physically access). We do not carry furniture upstairs. We do not deliver to P.O. boxes or military addresses.
• Tracking: After handing over the shipment to the courier, we send the tracking number by email.
• Delivery time: is calculated from the moment the item is manufactured and handed over to the courier.

Delivery outside the European Union (EU)

When shipping to countries outside the EU (Albania, Liechtenstein, Monaco, Norway, San Marino, Serbia, Switzerland, United Kingdom), import duties, VAT, and customs fees may apply according to the legislation of the destination country. These payments are covered by the buyer and are not included in the price of the item or delivery. Customs formalities may extend the delivery time.

Important upon receipt

Upon receipt of the item, please check the external condition of the packaging and the item. Visible transport damage must be reported at the time of delivery (by noting it in the courier's delivery act) or within 24–48 hours of receipt, by sending us photos of the item and packaging.

Errors in price or availability

If, due to a technical error, the price or availability of an item on the website is incorrectly stated, we will inform the buyer before fulfilling the order and offer to confirm the order at the correct price or cancel it, refunding the full amount paid.